Privacy Policy
How we collect, use, and protect your personal information.
Last updated: April 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when submitting inquiries or contact forms
- Country of residence and shipping port for export quotations
- Account credentials if you register on our website
- Vehicle preferences and budget information for sourcing requests
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide vehicle quotations
- Process vehicle purchases and coordinate shipping
- Send transactional emails related to your orders
- Improve our website and services
- Comply with legal obligations
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Shipping companies and freight forwarders to fulfil export orders
- Japanese customs authorities as required by export regulations
- Service providers who assist us in operating our website (subject to confidentiality agreements)
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. Inquiry and transaction records are typically retained for seven years in accordance with Japanese business record-keeping requirements.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Passwords are stored using strong cryptographic hashing and are never stored in plain text.
6. Cookies
Our website uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details below. We will respond to all requests within 30 days.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
9. Contact
For privacy-related questions or to exercise your data rights, please contact us at our contact page.